16 Nov 7 Best Live Chat support Software for Your WordPress Site
Did you know that nearly 67% users on ecommerce websites abandon their shopping carts without ever making to the checkout page? People like to get answers for their questions, and they want them instantly. This is where live chat comes in. It offers users the ability to ask questions at any time. For WordPress site owners, there are several live chat plugins and services which are easy to install and setup. In this article, we will show 7 best live chat support software for your WordPress site.
Olark: Olark is one of the most popular live chat solution for online businesses. It is easy to use and extremely simple to set up. They have different plans for businesses of all shapes and sizes. Their starter plan called Bronze starts with $17 per month. All their plans have free trials, and you get a 10% discount if you pay for the whole year.
Adding Olark to a WordPress site is simple. All you need to do is copy and paste a code snippet into your WordPress widget or in your child theme. If that doesn’t work for you, then there is also a free Olark for WP plugin which makes integration easier.
Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc. You can also integrate it with your Google Analytics to get more insights into how users interact with live chat on your website.
There are third party mobile apps which allow you to connect to Olark chat from almost any iOS or Android device.
Zopim: Zopim is another leading live chat service provider. With their Zopim Live Chat plugin, integrating it into any WordPress site is much easier. They have a free plan which allows only one active chat at a time and limited features. Their basic plan starts at $14 per month per agent. There is a 20% off for paying annually.
Apart from adding the live chat to your site, Zopim also provides user analytics, chat logs, email transcripts, and easy customization of the chat widget to match your website’s theme.
Zopim also come with native apps for iOS and Android devices. These apps allow you to easily connect to Zopim dashboard from your mobile devices and chat from anywhere.
Comm100 Live Chat: Comm100’s Live Chat solution is a simpler and faster live chat service for small businesses. Their plans start from $21 per agent per month. They also offer a 15 day free trial period with no credit card required. There is also a 50% discount for non-profit organizations.
They have a Comm100 Live Chat WordPress plugin which allows you to easily integrate live chat on your WordPress site.
LiveChat: LiveChat is a slightly more expensive live chat solution. Their prices start from $39 per month per agent. However, the good thing is unlike other services, their team plan has all the features that you would need. LiveChat offers all the usual features like custom triggers, team management tools, basic analytics, chat ratings, etc.
An added feature is the built-in ticketing system which converts chats into tickets. It also allows after hour messages to be added as unresolved tickets. Team members can assign tickets to each other, and you can contact customers even after they have left your website.
Integration in WordPress is made easier by LiveChat plugin for WordPress.
SnapEngage: SnapEngage offers live chat service to medium and large businesses. They offer a great set of tools to some of the most recognizable brands. They also have plans for small businesses starting from $60 for 4 agents. Integrations with multiple CRMs, call back request, proactive chats, and customized chat widgets to match your site.
Chat Room: Unlike services mentioned above, Chat Room is a free WordPress plugin. As the name suggests, it allows you to add a chat room to your WordPress site. The only problem is that the users will need to create an account on your WordPress site to join the chatroom. The chat rooms are public and any registered user with the chatroom URL can access the room.
Despite these limitations, we feel that this plugin can be used to provide some basic live chat support to existing users and customers.
Quick Chat: Quick Chat is another self-hosted free chat plugin for WordPress. Unlike Chat Room, it supports private rooms, user avatars, smilies, and users can chat without creating an account. It comes with a comprehensive options panel where you can control the plugin settings.
You can create a custom user role and assign users with that role to be the moderators on your site. Admin users can download any chat transcripts any time they want. Moderators can ban people from chatrooms. You can even have your own list of banned words. The only limitation is how much load your WordPress hosting can handle.